Journal des affaires et de l'économie

The Unresolved Dilemma of Leadership-Commitment Relationship: A Proposed Framework

Abstract

Pahi MH, Hamid KA, Ahmed U and Umrani WA

Numerous factors have been proposed to have influence over commitment to service quality; among some of those prominent factors are leadership styles that specifically include transformational, transactional, and laissez-faire. However, among the prominent studies on the said relationship; the reported results are contradictory. Therefore, it is suggested to incorporate a moderating variable to further explain this relationship. Present study proposes role clarity as a moderating variable on the relationship between transformational, transactional, laissez-fair leadership styles and commitment to service quality.