Revue des arts et des sciences sociales

Telephone based Lactation Counseling: A Qualitative Study on the Lactation Counselor’s Experience.

Abstract

Tahir NM, Al-Sadat N and Dahlui M

Background: This qualitative study was undertaken as a follow-up of the results of a randomized controlled trial (RCT) conducted in Kuala Lumpur in 2010. Objective: The main objective of this study was to explore the Lactation Counselors’ perspectives regarding counselor-initiated telephone-based lactation counseling service to mothers in Kuala Lumpur. Methods: In-depthinterviews were held with the lactation counselors. The analytical framework was conceptualized using the Grounded Theory method. Results: The greatest determinant which affected telephone-based lactation counseling was the intention of counselors, followed by external factors such as time constraints, mothers’ behaviors and their control in decision making, family influence and cultural differences. Strong motivation is required for the counselors to perform telephone lactation counseling. Conclusion: The Lactation Counselors in general have appreciated the experiences and benefits gained from the service. However, external factors pose major impact towards the conduct and effectiveness of counseling.