Journal des pratiques avancées en soins infirmiers

Investigating the Perceptions of Patients and Nurses for the Nursing Care Provided and Received in a Hospital Setting

Abstract

Aouant Nasim*, Dafogianni Chrysoula

Background: The disease may arise complex emotional, psychological, and spiritual issues, both for patients and for nurses, in which the multifaceted therapeutic
approach is part of the nurse/therapist care as it is the essential pillar of nursing science.
Aim: The purpose of this study was to investigate the nurses' and patients' perceptions of nursing care provided and received in a Hospital.
Methodology: The sample of this study consists of two hundred and ten (210) patients and one hundred and ninety-six (196) nurses. Two questionnaires were
used to collect the data. The nurses were given a questionnaire tailored to what they developed in their survey Cossette et al. (2006); the patients were given the
corresponding questionnaire with the same questions, adjusted in their perspective. The Questionnaire includes questions about the demographic characteristics
of each sample and statements concerning the care, service, and tasks of the Nurses for patients. The statistical analysis was conducted with the program SPSS
20.0.
Results: As evidenced by the replies given and the obtained results, nurses consider the care they provide is at a very satisfactory level. However, patients appear
to be moderate in their views with the overall of nursing care satisfaction.
Discussion: The analysis results appear differences between the nurse's perception of the care provided and the perceived patient satisfaction with this care.
Patients appear moderately satisfied, considering that nurses meet the specifications to a large extent in the therapeutic process and the technical procedures
of medical machines. Considering nurses need improvement in interaction, as shown by the answered of the satisfaction questions about the nurses and the
services provided.
These results are consistent with the relevant bibliography; researchers in the field have identified the need to improve personal contact, interaction, and
communication between nurses and patients, as well as their contribution to perceived care.
Conclusions: As the overall experience of care provided by nurses to the patient is a multifactorial process, it is imperative to consider all factors influencing
patient satisfaction with the care provided.
Proposals: More prominence needs to be presented on issues as nurses/patients communicate and enough information given to the patient and family as well as
the updating educational and personal development of nurses.