Journal de l'économie mondiale

Impact of Emotional Intelligence on People Orientation of Servant Leaders: Capacitive Study of Gender an Evidence from Telecom Sector of Pakistan

Abstract

Shamshad I

Objective of this study was to investigate the relationship between people orientation of servant leadership and emotional intelligence, and compare how much this relationship is different to male and female. Globally, organizations use leadership as key factor to motivate and improve work environment while emotional intelligence to test and assist their employees’ psychological needs. This study will provide the detail impact of emotional intelligence on servant leadership and its facets of people orientation separately and will help organization to fix or improve health of variable under discussion. Survey and structural modeling both techniques were used to test empirical relationship between variables based upon 50 responses. Questionnaire (standardized) were employed to calculate two constructs. High validity and reliability were found for both scales and inter-item correlation was also established. Results shows that there is positive and significant relationship present between emotional intelligence and servant leadership, it was also found that emotional intelligence effect more on female servant leadership facets as compare to men. As practical implementation organizations must conduct trainings of emotional intelligence for employees and especially for their leaders to improve performance of number of variables affect by servant leadership at workplace.