Journal de l'économie mondiale

Empirical Analysis of Determinants of Patient Satisfaction: A Case Study of Primary Health Centres

Abstract

Khursheed H

A cross sectional study in which information was collected from different stakeholders involved about various dimensions of primary healthcare provided by Primary Health Centres (PHCs) was done to analyze the functioning of the primary health centres of district Kulgam w.r.t the standard guidelines of Indian Public Health Standards (IPHS) 2012. Out of the total staff sanctioned the deficiency was 15%. Out of the total deficiency the deficiency of doctors was 27%. School health which is the foundation of preventive care was neglected by 40% of the Primary Health Centres. Patients received only 6% of the 22.5% medicine supply available in these health centres. The Primary Health Centres focus more on the curative healthcare and ignore preventive and promotive components of primary healthcare.